Frequently Asked Questions - FAQ
Fast and Secure Delivery
All climbing prints and shipping are handled by The Print Space in London. Prints are shipped worldwide from their UK, Germany, or USA studios depending on your location.
Please see the checkout page for accurate shipping quotes to your address.
Prints are shipped in either a reinforced tube or crush-proof packaging to ensure safe delivery.
Delivery Time
Orders usually ship within 72 hours of purchase, sent with the following carriers:
Loose Prints:
UK: Royal Mail
EU: Deutsche Post
Rest of World: DHL Express
Framed Prints: All framed prints ship via DHL Express.
Estimated shipping times:
Europe, UK, USA & Canada: 3–5 business days
Rest of the world: 7–10 business days
Delayed Delivery
If your order hasn't arrived within 10 days (Europe/UK/USA/Canada) or 15 days (rest of world), please contact me at info@janvirt.com and I'll look into it.
Paper and Print Quality
Every print in this collection is produced on Fuji Matt C-Type archival paper, 231gsm — the same silver halide fine art paper used by galleries and museums for long-term display work. It has a matt finish with subtle texture and slightly muted blacks, which suits the tonal quality of my images.
Under normal display conditions, these prints have a rated archival life of 100+ years. Prints displayed in direct sunlight will fade faster.
Certificate of Authenticity
Every print comes with a Certificate of Authenticity (COA), signed and numbered by me. The COA travels with the print and is what makes it a proper collectable piece rather than a mass-produced product.
If you're ever selling, gifting, or transferring a print, the COA moves with it.
Print Sizes and Framing
Prints are available in four sizes: Small = A4 (21×30cm), Medium = A2 (42×59cm), Large = A1 (59×84cm), and Extra Large (70×100cm). Each print includes a white printed border around the image, sized proportionally to the print.
Framing is available in solid wood frames, black or white, with standard glass and a white passepartout mount. For full size specifications, including framed dimensions, please see the Sizing Guide
Sustainability and Carbon-Neutral Printing
The prints are sustainably packaged and carbon-neutral from end to end. This is made possible by the work of my print studio partner, The Print Space, who have inspected every stage of their printing and shipping process to reduce carbon impact.
Difference Between a Poster and an Art Print
Posters are typically printed in large quantities on lightweight paper to keep costs low. They wrinkle easily and tend to fade within a few years.
The art prints in this shop are printed on Fuji Matt C-Type archival paper, 231gsm, high-quality silver halide fine art paper rated for 100+ years of archival display life. Every print is signed, numbered, and comes with a Certificate of Authenticity.
The Cost of Prints
The price of each climbing print reflects the artisanal process behind creating and editing the image, the archival print quality, and the carbon-neutral production and shipping. It's not the cheapest option, but I stand behind every element of how these prints are made.
Exchanges and Returns
I want you to love your print. If for any reason you'd like to exchange it for a different one of equal or lesser value, contact me at info@janvirt.com within 15 days of delivery. You'll cover the return shipping and the shipping for the new print.
If your print arrives damaged, I'll replace it free of charge. Send an email with a photo of the packaging, the damaged print, the Certificate of Authenticity, and your order number to info@janvirt.com, and I'll arrange the replacement immediately. Return shipping for damaged items is covered.
For any other questions, email me at info@janvirt.com.
Ready to choose your print? → Shop the Prints Collection
