Frequently Asked Questions - FAQ
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Fast and Secure Delivery:
All printing and shipping is handled by The Print Space in London. Prints will be shipped worldwide from their UK, Germany or USA studios depending on your location.
Please see the checkout page to get accurate shipping quotes for your address.
Prints are shipped in either a reinforced tube or crumble proof packaging to ensure safe delivery.
Delivery Time: Orders usually ship out within 72-hours of your purchase, and will be sent with the following shipping agencies:
Loose Prints:
UK: Royal Mail
EU: Duetsche Post
EEA and Rest of World: DHL Express
Framed Prints:
All framed pieces will be shipped with DHL Express
Estimated Average Shipping Times.
Europe, UK, USA & Canada: 3-5 Business Days
Rest of the World: 7-10 Business Days
Holiday Delays
In the unfortunate event that you haven't received your package after 15 days, please contact info@janvirt.com and we will look into this further for you.
Sustainability Measures and Carbon Neutral Print Process
I'm proud to say that my prints are sustainably packaged and carbon neutral from end-to-end. This was only made possible by the amazing efforts of my print studio partner The Print Space, who have worked incredibly hard to carefully inspect every stage of their printing and shipping process. Read more about their sustainability measures here.
Difference between Poster and art Print
Posters are commonly understood to be printed in very large quantities and on a lighter, lower quality paper, to accommodate the cost of high amount of print runs. Therefore Posters can be easily wrinkled and the colours will last only few years, before they start to fade out.
In opposite scenario, the Art Print, which you will find on this Print Shop, is printed on high quality, archival Fuji photo paper of 231GSM (grams per square meter), which will retain it's colours for 40+ years (conditions may apply, for example if the print displayed on direct sunlight which will decrease it's colours faster).
The Cost of Prints
The price of Prints reflect my artisanal process I put into creating and editing the art, so it matches my style in a best way possible. Since the whole printing process from print to delivery is Carbon Neutral, the cost is slightly elevated, but I believe for the best reason possible. Jan Virt is also member of 1% For the Planet, which means I donate 1% of my income to NGO's worldwide.
Exchanges & Returns
I am truly confident that you’ll love your print. They will uphold the test of time and become a talking point in your household. Straight refunds are not accepted as these are limited edition prints, however in the event that you'd like to exchange your print for a different one of equal value, you'll have 15 days to contact us from the date of delivery to arrange the exchange. You'll just need to cover the shipping charge.
The print tubes and packaging are extremely tough and are capable of surviving the roughest of shipping journeys, however in the rare event that your print arrives with any kind of damage, we will gladly replace it for you completely free of charge.
Just send an email with an image of the package, print and certificate of authenticity as well as the order number to info@janvirt.com and we will get the replacement arranged for you right away.
We'll cover the return shipping for any damaged orders and the subsequent replacement print.
For any additional enquiries, please email us at info@janvirt.com