Frequently Asked Questions - FAQ
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Fast and Secure Delivery
All climbing prints are produced and shipped by theprintspace, with fulfillment studios in the UK, Germany and the USA. Orders are routed automatically to the studio nearest your delivery address, which keeps transit times short and means customers in the UK, EU and USA receive their order without additional import charges.
Please see the checkout page for accurate shipping quotes to your address.
Prints are shipped in either a reinforced tube or crush-proof packaging to ensure safe delivery.
Delivery Time
Orders usually ship within 72 hours of purchase, sent with the following carriers:
Loose prints — UK: Royal Mail · EU: Deutsche Post · Rest of World: DHL Express
Framed prints: DHL Express
Estimated delivery, once dispatched:
Europe, UK, USA & Canada: 3–5 business days
Rest of the world: 7–10 business days
Deliveries to Switzerland, Norway, Iceland and Liechtenstein fall outside the EU customs area and may be subject to local import duty on arrival.
Shipping Costs
Print-only orders are charged a single delivery fee per order, regardless of how many prints they contain or what size they are.
Framed prints are shipped in protective packaging sized to each frame, so delivery is charged per frame rather than per order — an order containing two framed prints is charged two delivery fees. Exact costs are shown at checkout.
Delayed Delivery
If your order hasn't arrived within 10 days (Europe/UK/USA/Canada) or 15 days (rest of world), please contact me at info@janvirt.com and I'll look into it.
Paper and Print Quality
Every print in this collection is produced on Fuji Matt C-Type archival paper, 231gsm — the same silver halide fine art paper used by galleries and museums for long-term display work. It has a matt finish with subtle texture and slightly muted blacks, which suits the tonal quality of my images.
Under normal display conditions, these prints have a rated archival life of 100+ years. Prints displayed in direct sunlight will fade faster.
Certificate of Authenticity
Every print comes with a Certificate of Authenticity (COA), signed and numbered by me. The COA travels with the print and is what makes it a proper collectable piece rather than a mass-produced product.
If you're ever selling, gifting, or transferring a print, the COA moves with it.
Print Sizes and Framing
Prints are available in four sizes: Small = A4 (21×30cm), Medium = A2 (42×59cm), Large = A1 (59×84cm), and Extra Large (70×100cm). Newer releases include a white printed border around the image at every size; earlier releases follow their original specification. See the size selector on each product page for the exact details on your chosen print.
Framing is available in solid wood frames, black or white, with standard glass and a white passepartout mount. For full size specifications, including framed dimensions, please see the Sizing Guide.
Sustainability and Carbon-Neutral Printing
The prints are sustainably packaged and carbon-neutral from end to end. This is made possible by the work of my print studio partner, theprintspace, who have inspected every stage of their printing and shipping process to reduce carbon impact.
Difference Between a Poster and an Art Print
Posters are typically printed in large quantities on lightweight paper to keep costs low. They wrinkle easily and tend to fade within a few years.
The art prints in this shop are printed on Fuji Matt C-Type archival paper, 231gsm, high-quality silver halide fine art paper rated for 100+ years of archival display life. Every print is numbered and comes with a Certificate of Authenticity.
The Cost of Prints
The price of each climbing print reflects the artisanal process behind creating and editing the image, the archival print quality, and the carbon-neutral production and shipping. It's not the cheapest option, but I stand behind every element of how these prints are made.
Exchanges and Returns
I want you to love your print. If for any reason you'd like to exchange it for a different one of equal or lesser value, contact me at info@janvirt.com within 15 days of delivery. You'll cover the return shipping and the shipping for the new print.
If your print arrives damaged, I'll replace it free of charge. Send an email with a photo of the packaging, the damaged print, the Certificate of Authenticity, and your order number to info@janvirt.com, and I'll arrange the replacement immediately. Return shipping for damaged items is covered.
For any other questions, email me at info@janvirt.com.
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